The right reflexes and the right numbers when something goes wrong in the building.
Fire, injured person, immediate danger.
Sibelga, free, 24/7 (Brussels Region). Get out first and don't touch any switch.
Vivaqua, 24/7 (Brussels Region): leak in the street or before the meter, water cut.
Break-in, intruder, threatening behaviour.
Then let me know: +32 476 39 56 30 or info@idv-management.be. I take over for the common parts: contractors, building insurance, informing the co-owners.
Turn off the water supply if you can, warn the neighbour above or below and take photos. If the leak comes from the common parts or a riser pipe, call me: I send a plumber and open the claim with the building's insurer.
Use the alarm button in the car: it is connected to the maintenance company. Don't try to open the doors. Let me know afterwards.
Lighting, entrance door, shared heating, broken window: report it to me with the address and, if possible, a photo.
What happens only in your private unit falls under your own insurance and tradespeople. If in doubt, call me: I'll tell you who is responsible.