Frequently asked questions

Answers to the questions co-owners ask us most often.

When is the general meeting held?

The ordinary general meeting is held once a year, during the fortnight set by the articles of association. The notice is in principle sent at least 15 days in advance, with the agenda and supporting documents.

Can I add an item to the agenda?

Yes. Any co-owner can ask for an item to be added to the agenda. Write to me well before the notices are sent.

I can't attend the meeting: what should I do?

Give a proxy to the person of your choice, in writing and naming them. The syndic cannot represent you. A proxy template is available below.

What is the difference between the working capital and the reserve fund?

The working capital covers running costs (maintenance, energy, insurance, fees). The reserve fund, which is mandatory, sets money aside for non-recurring expenses such as major works.

How are my service charges calculated?

Charges are split according to each unit's share (thousandths), or according to the keys set in the articles of association. Every co-owner receives an individual, itemised statement.

Where can I find my condominium's documents?

On the Optipro platform, available 24/7: accounts, statements, minutes, invoices. Your login details are provided when we take over your condominium. Go to the co-owner portal.

What is the co-ownership council?

Co-owners elected by the meeting who oversee and support the syndic. It is mandatory from 20 units.

How do I change syndic?

The decision is taken at the general meeting. I explain every step and handle the handover. See taking over your condominium.

A leak, a fault, an emergency?

The right reflexes and useful numbers are on the In an emergency page.

Useful documents

Downloads

Proxy for the general meeting

To fill in, sign and hand to your proxy holder. Template in French.

PDF Word

Energy transfer (electricity and gas)

To be filled in and signed by the outgoing and incoming occupants, then sent to your energy supplier, not to Sibelga. Keep a copy.

PDF Smart meter PDF

Vivaqua water meter transfer

Tell Vivaqua within 15 working days of a move, and within 8 calendar days of a sale.

Online form PDF (in French)