Condominium syndic, private property management and real-estate brokerage.
Last updated: October 2026.
These general terms apply to all services of IDV Real Estate Management SRL (BE 1015.213.183): condominium syndic, private property management and real-estate brokerage. They supplement the contract or mandate signed with the client; in the event of conflict, that contract or mandate prevails.
The purpose of each assignment is set out in writing at the start of the relationship. Unless the law or a written agreement provides otherwise, IDV Management is bound by a best-efforts obligation, not an obligation of result.
On the client's behalf, IDV Management uses contractors and service providers holding the required approvals. It is not liable for work carried out by those third parties, without prejudice to its duty of care in choosing and supervising them.
Fees are set in writing before anything is signed. Invoices are payable within the period stated on them. Late payment may incur interest at the statutory rate. No cash payment is accepted above the legal limits.
IDV Management's professional liability is covered by professional liability and bond insurance with AXA Belgium. Except in cases of fraud or wilful misconduct, that liability is limited to the amount actually covered by this insurance.
The client agrees that correspondence, notices and documents may be sent electronically where the law allows and the client has consented. The client must report any change of address.
IDV Management may use artificial-intelligence tools as an aid, in particular for drafting. Any content prepared this way is reviewed and approved before it is sent, and no decision affecting the client is taken in a fully automated way. No personal data is entered into an open AI tool.
The syndic is appointed by the general meeting of co-owners. A written contract sets the assignment, its duration — a maximum of three years, renewable by decision of the general meeting — and the fee.
The contract distinguishes services included in the fixed fee from additional services, with their fees. A service not listed may not be invoiced without a decision of the general meeting.
The syndic performs the duties entrusted by the Civil Code, the condominium's articles and the decisions of the general meeting: calling and holding meetings, carrying out decisions, protective and interim management acts, managing funds and accounts, representing the association of co-owners and keeping its records.
The funds of each association of co-owners are held in accounts in its own name (working capital and reserve fund), separate from those of IDV Management and of the other condominiums. Compensation, rebates and refunds due to the association are paid into its accounts.
Co-owners have online access, through the Optipro platform, to the condominium's non-private documents: accounts, statements, minutes and invoices. Supporting documents are kept at their disposal.
The assignment ends as provided by law and by the contract. At the end of the assignment, the syndic hands over to the successor, within the legal deadlines, the complete file, documents and cash balance of the condominium; a detailed inventory of the documents handed over is drawn up.
Brokerage fees are set out on the Real-estate brokerage page; private-management fees are set in the management contract.
Funds received on a client's behalf in brokerage pass through a client (third-party) account and are paid over without delay. For these activities, IDV Management applies the Act of 18 September 2017 on the prevention of money laundering: see the Anti-money laundering page.
If dissatisfied, the client first contacts IDV Management; the available remedies are set out in the Complaints & mediation section. Personal data processing is described in the privacy policy.
IDV Management may amend these terms; the version published on the site, with its update date, applies from publication, without affecting contracts in progress. If a clause is held invalid, the others remain in force. The relationship is governed by Belgian law; the courts of Brussels have jurisdiction, without prejudice to mandatory consumer-protection rules.