Not satisfied with one of our services? We do everything we can to find a solution. Here is how to proceed.
Please first speak to your usual contact, or write to us at info@idv-management.be. We acknowledge receipt of your complaint as quickly as possible and give you a reasoned reply. Most situations are resolved at this stage, through dialogue.
If you believe a rule of professional conduct has been breached, you can file a written complaint with the Professional Institute of Real Estate Agents (IPI), the profession's supervisory authority. This route is purely disciplinary: it can lead to a sanction against the estate agent, but it does not settle your dispute or compensate you.
The IPI does not replace the courts and deals only with the disciplinary side of a complaint. A legal assessor examines any breach of the code of conduct. If proceedings are considered justified, the estate agent is summoned before the IPI Executive Chamber; if not, the case is closed without further action.
Possible sanctions are: a warning, a reprimand, suspension (two years at most) or removal from the roll. No fine can be imposed.
Please note: the IPI can neither compensate you nor restore your rights: only the civil courts have jurisdiction for that. The complainant is not a party to the proceedings and can neither join them as a civil party nor appeal the decision. Details on the IPI website (in French).
The Consumer Ombudsman Service can refer you to the competent body: consumerombudsman.be.
Rue du Luxembourg 16b, 1000 Brussels
info@ipi.be · +32 2 505 38 50
www.ipi.be